Note: In the Health Sector, the word ‘certification’ is often referred to as ‘accreditation’. For the purpose of this document, Global-Mark’s services, and other documents, only certification will be used.
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Program Summary Card
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Issue |
Program Rules/Comments |
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Standard |
ISO9001 incorporating the PSQC or
PSQC (for Facilities not older than 15 months) |
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Any other relevant documentation |
Nil |
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Target Audience |
Any Private Hospital or Day Surgery within Australia |
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Global-Mark output document |
Certificate of Approval |
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Other Global-Mark output document |
Certification Schedule (used if all the information does not fit on the Certificate of Approval) |
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Certificate Validity Period |
3 years |
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Certification Mark that can be used by the Client |
Trust-Mark® Health (*) |
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Can this mark be used on product? |
No |
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Periodicity of Post-certification Reviews |
6, 9, 9, 12 (then stays at 12) monthly |
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Periodicity of Re-certification Review |
3 years |
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Steps to and Post-certification |
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Application |
ü |
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Document Review |
ü |
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Pre-certification Review |
Optional |
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Certification Review |
ü |
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Technical File Review |
Nil |
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Follow-up Review |
ü |
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Post-certification Review |
ü |
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Re-certification Review |
ü |
ISO9001 is the super-star of all compliance programs. Since its release in the 1980’s ISO9001 has become the most used and published standard in the world. It has been accepted and adopted “as is” by most industrialised countries in the world.
In Australia an increasing number of Health Regulators, or Funding Providers are accepting ISO9001 (incorporating the PSQC) as a tool to demonstrate sound management practice and patient outcomes.
Some States are also requiring that some certification be in place before (or shortly after) a Facility be licensed.
Given that ISO9001 was the Management System Standard to achieve International acceptance, many of the new compliance programs are based on the principles and structure of ISO9001.
The PSQC requires and clarifies a number of requirements, which are presented in a very generic manner in ISO9001. It is also a requirement of the program that the team have nursing experience.
In essence, ISO9001 Certification reflects an Organisation’s commitment to quality, leadership, systems and the sound and stable processes that can deliver consistently safe and expected patient outcomes.
If you care about your patients, you are well organised and you can prove it, ISO9001 should be a simple, yet important step. Certification will assist you to prove and demonstrate that you have sound systems, and you are keeping them up-to- date, and in continued compliance.
- The Centre needs to have been opened for at least 4 weeks, and have processed 100 Patients before certification can be awarded.
- HB90.8-2000: The Facility must demonstrate that is has given full consideration to the guidance contained in this standard.
- Global-Mark will be guided by HB90.8-2000.
(*): No Certification Mark is available for hospitals certified under the less than 15 months old version of the Private Sector Quality Criteria.
In order to understand our Program, you should also access and be aware of the following documents:
· G-00: Client Pack
· MSP-00: Introduction to our Management Systems
· MSP-01: Nomenclature and Definitions
· MSP-24 Appeals
· Commonwealth Department of Health Circular on the Private Sector Quality Criteria
How to Apply | 
