OverviewGlobal-Mark Birds copy 2

Global-Mark provides certification for both Commonwealth and state-based human services programs and has built significant expertise in the human services and disability sector. We have a stable, skilled and experienced team of staff, client managers and consumer technical experts that audit service providers across Australia. Global-Mark has sound systems to support and assist our auditors, which in turn supports and assists our clients to enhance their organisation’s performance, service quality and participant involvement. Global-Mark is dedicated to our clients, team and community; to helping our community through our clients.

Global-Mark is different, and this is reflected in our structure, culture, systems and our approach in working with you. The certification market is traditionally represented by conventional and conservative organisations and people. Global-Mark wants to be different, and wants our clients to benefit from this difference.

If you would like to know more about our services, please enquire below.

Scheme

Attendant Care Industry Standard Certification

Global-Mark’s Attendant Care Industry Certification Scheme (ACICS) is designed to assist attendant care organisations to demonstrate their ability to achieve the industry benchmark, and provide confidence that providers of attendant care deliver consistent services which continually improve and evolve.

The Attendant Care Industry Certification Scheme requires certification to the Attendant Care Industry Standard (ACIS 2013), which were developed by the attendant care sector, for the attendant care sector, to ensure the delivery of quality, community based, person-centred attendant care services. The ACIS 2013 is the only Australian standard developed to address the delivery of attendant care services, which encompass delivery of services to individuals with low to high support needs to live in their community.

Certification to ACIS 2013 is also recognised by a number of funding bodies, including the NDIA.

The Attendant Care Industry Standard (2013) encompass:

Part 1 –Service user Rights and Responsibilities (comprising six outcomes)

Part 2 –Organisational Management (comprising seven outcomes)

Part 3 –Service Provision (comprising seven outcomes)

Part 4 –Work Environment (comprising three outcomes)




Department of Human Services, Victoria

Global-Mark is a Department of Human Services, Victoria endorsed independent review body that assists department funded and NDIS service providers to meet certification requirements. The Human Services Standards and governance and management systems standards aim to ensure that services provide quality services, uphold client rights and meet client needs, deliver positive community outcomes, and promote an organisational culture of continuous improvement.

Global-Mark offers certification to the Human Services Standards under JAS-ANZ and ISQua accreditation, by our highly experienced team of Client Managers and Consumer Technical Experts. Certification to the Human Services Standards is a three-year cycle, with at least one mid-cycle maintenance audit.

The Human Services Standards in Victoria consist of:

Standard 1 – Empowerment

Standard 2 – Access and Engagement

Standard 3 – Wellbeing

Standard 4 – Participation

Global-Mark provides certification to the following governance standards:

ISO 9001: 2008 and ISO 9001:2015 (minimum annual audits)

National Standards for Disability Services (mid-cycle audits)

National Safety and Quality Health Service Standards (mid-cycle audit)

Click here to view the Human Service Standards (Easy English)




Disability Employment and Enterprise Services

Global-Mark’s Disability Employment and Enterprise Services (DEES) certification scheme is designed to aid disability employment and enterprise services meet the requirements of the Commonwealth Government’s Quality Assurance System. Australian government funded disability employment and enterprise organisations programs are required to have certification to receive funding for programs administered by the Department.

The DEES scheme requires certification to the National Standards for Disability Services (2014) to ensure the elements of quality support are achieved for people with disability receiving employment support from disability employment/enterprise services. The NSDS enable nationally consistent quality standards to apply for the disability services sector. They focus on person-centred approaches and promote choice and control by people with a disability, in line with the requirements of the National Disability Insurance Scheme.

The National Standards for Disability Services (2014) are:

Standard 1 – Rights

Standard 2 – Participation and Inclusion

Standard 3 – Individual Outcomes

Standard 4 – Feedback and Complaints

Standard 5 – Service Access

Standard 6 – Service Management

Click here to view the National Standards for Disability Services (Easy English)




National Disability Advocacy Program

Global-Mark provides certification to the National Disability Advocacy Program, which is designed to meet the requirements of the Commonwealth Government’s Quality Assurance System for organisations providing citizen advocacy, family advocacy, individual advocacy, legal advocacy, self-advocacy or systematic advocacy services. NDAP requires certification against the National Standards for Disability Services (2014), under a three-year certification cycle with annual post certification reviews.

The Department of Social Services defines the program as providing “people with disability with access to effective disability advocacy that promotes, protects and ensures their full and equal enjoyment of all human rights enabling community participation. Advocacy for people with disability can be defined as speaking, acting or writing with minimal conflict of interest on behalf of the interests of a disadvantaged person or group, in order to promote, protect and defend the welfare of and justice for either the person or group by:

• Acting in a partisan manner (i.e. being on their side and no one else’s);

• Being primarily concerned with their fundamental needs;

• Remaining loyal and accountable to them in a way which is empathic and vigorous (whilst respecting the rights of others); and

• Ensuring duty of care at all times.

The National Standards for Disability Services (2014) are:

Standard 1 – Rights

Standard 2 – Participation and Inclusion

Standard 3 – Individual Outcomes

Standard 4 – Feedback and Complaints

Standard 5 – Service Access

Standard 6 – Service Management

Click here to view the National Standards for Disability Services (Easy English)




Third Party Verification

Global-Mark’s Third Party Verification to the NSW Disability Service Standards scheme is designed to help disability services meet ADHC’s funding requirements for service providers that need to be verified during the 2015-2018 funding period, and for disability services registering to provide services under NDIS.

Third Party Verification is an independent and experienced review of a service provider’s policies and processes, taking into account feedback from stakeholders and participants, to ensure the organisation meets the requirements of the NSW Disability Service Standards.

ADHC and NDIA require that disability service providers are verified to guarantee that the NSW disability service sector maintains a high level of quality assurance and “ensures that supports and services are delivered to a standard of quality that meets client and community expectations”. (Quality Policy for ADHC funded services)

The NSW Disability Service Standards are:

Standard 1 – Rights

Standard 2 – Participation and Inclusion

Standard 3 – Individual Outcomes

Standard 4 – Feedback and Complaints

Standard 5 – Service Access

Standard 6 – Service Management

Click here to view the NSW Disability Service Standards




Human Services Quality Framework

Global-Mark’s program is design to assist Queensland government funded and NDIS registered disability services, child safety community care, community and homelessness services achieve certification to the Human Services Quality Framework (HSQF). The HSQF was developed by the Department of Communities, Child Safety and Disability Services to safeguard and ensure the efficient and effective provision of services that result in quality outcomes for clients. The Human Services Quality Standards (2012) are based on principles of respecting human rights, social inclusion, participation and choice.

HSQF is a three-yearly certification cycle that requires annual or mid-cycle reviews. Global-Mark has a robust and proficient team of Client Managers and Consumer Technical Experts that audit to the Human Services Quality Framework.

The Human Services Quality Standards (2012) are:

Standard 1 – Governance and Management

Standard 2 – Service Access

Standard 3 – Responding to Individual Needs

Standard 4 – Safety, Wellbeing and Rights

Standard 5 – Feedback, Complaints and Appeals

Standard 6 – Human Resources

Click here to view the Human Services Quality Standards (Easy Read)




 Consumer Involvement in Human Services Audits

Consumers or participants are encouraged to take part in Human Services audits. Service providers should invite consumers to the opening and closing meetings of all audits (as appropriate). Consumers should also be offered information about the audit process and independent support to engage in the process, prior to any consent being obtained.

Participation by consumers in audits is always voluntary and is based on the principle of consent. Consumers will be requested to provide consent to be interviewed by the audit team, as well as have their files reviewed. In most cases, written consent must be provided. Where the capacity of a consumer to provide consent is uncertain, an independent advocate should be involved to determine that capacity, and to support an appropriate level of involvement by the consumer. If there is no written consent obtained, the reason and evidence to support the assumption that consent was sought and was obtained should be recorded in file notes.


Registering for NDIS

Are you registering to provide specialist disability services under NDIS? Is your registration for certain registration groups pending state approval?

Currently, the National Disability Insurance Agency and state governments are developing a national approach to safeguards and quality assurance as a part of the National Disability Insurance Scheme. It has been announced that after 1 July, 2018, service providers, certification bodies and NDIS participants can expect there to be a nationally consistent quality and safeguarding system. Until then, NDIS and state governments have released individual state Transitional Quality Assurance and Safeguards Working Arrangements, which outline requirements and arrangements during the transition period, 1 July 2016 – 30 June 2018.

“Until the NDIS is fully implemented, the National Disability Insurance Agency is using existing state, territory and Commonwealth quality and safeguarding systems in making decisions about the registration of support providers.” (NDIA)

Please see Global-Mark’s information on QLD, NSW and VIC’s existing quality and safeguarding systems in the tabs above, or click here to find your state’s requirements.


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Enquiry: Human Services

To speak to one of our client managers call the office on 02 9886 0222 or enquire here:

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