1. Tell me about your company – what industry you are in and what does your business do?
Better Rehab is an Australian community allied health company providing support to NDIS participants and private paying individuals with occupational therapy, speech pathology, physiotherapy, exercise physiology, and positive behaviour support.
2. Can you please provide some top level information about your organisation, such as size, number of staff, office locations or similar?
Better Rehab has a national presence in 6 states, we have over 300 clinicians across Australia helping participants every day from one of our 30+ clinics.
3. What motivated you to pursue certification?
Our motivation for pursuing certification was to drive continuous improvement, streamline operations, and reduce costs.
4. What was your experience like when working through the certification process with Global-Mark?
Global-Mark provided a comprehensive explanation of the certification process allowing us to identify improvement opportunities and implement quality processes. The auditors were well-prepared and consistently kept us informed throughout the audit, ensuring we were aware of all relevant details. The audit process seamlessly integrated into our business activities with minimal disruption.
5. What is the result you’ve achieved, for example, are you satisfied with the result?
After obtaining certification, we successfully improved operational efficiency and enhanced service delivery. We were highly satisfied with the achieved outcome.
6. Have you observed any additional business advantages that arose as a result of achieving certification?
Certification has expanded business opportunities by showcasing our commitment to quality and enabling us to compete more consistently in the marketplace.
For more information on Better Rehabilitation Pty Ltd, click here.
