In Focus: Cerno

Joanne HurstQuality, Environment & WHS, Success of Clients

Cerno is an independent diversified property group.  We create, deliver, own, manage, and finance property assets across Australia and covering key industry sectors.  Our integrated approach delivers a spectrum of expertise across project delivery, property and asset management and our investment products.  We have office locations in NSW and VIC with a staff compliment of 30+ highly dedicated professionals.

Cerno has a committed ethos of striving to achieve best practice business efficiency.  Certification of our processes and procedures is integral to achieving this ethos, with the added advantage of demonstrating Cerno’s compliant business offering to existing and potential new clients. 

Appointing Global-Mark to conduct Cerno’s certification not only exceeded our expectations in regard to both the experience and the outcomes, but also led to an unanticipated outcome. The certification journey became an exercise of self-improvement.  Through the certification exercise we were able to consolidate all our policies and procedures into a coherent flow of information thereby streamlining all our divisions into an integrated and unified operational process. 

We believe that the certification process has had a significant contribution in moving Cerno toward even better business efficiency.  Global-Mark’s expertise was a pleasure to work with.  Their expertise implemented a thorough review of all divisions; distilled the key issues that needed to be addressed; and mentored and guided staff in implementing relevant changes.

We look forward to maintaining an ongoing relationship with Global-Mark.

For more information on Cerno, click here.